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Weekend: 10AM - 5PM

Privacy Policy

Privacy Policy for Madhav Space Agency (MSA)

Last Updated: June 01, 2024

Madhav Space Agency (MSA) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products. By accessing or using our services, you consent to the practices outlined in this policy.

  1. Information We Collect

We may collect and process the following categories of personal data from you:

  • Personal Identification Information:
    • Basic Information’s
      • Your name,
      • Email address,
      • Phone number, and
      • Mailing address when you create an account or make a purchase.
    • Demographic information
      • Your age
      • Educations
      • Your Profession
      • Some time may be your organization details.
    • Your interest
  • Payment Information: Credit card numbers, billing addresses, and other payment-related information used to process transactions.
  • Technical Data: Information about your device, internet connection, IP address, browser type, and usage patterns when you visit our website.
  • Communication Data: Records of your communications with us, including inquiries or support requests.
  1. How We Use Your Information

We use the collected data for the following purposes:

  • Service Delivery: To provide, operate, and maintain our products and services.
  • Order Processing: To process transactions and manage orders, including payment processing and delivery.
  • Customer Support: To respond to your inquiries, requests for support, or feedback.
  • Website Analytics: To analyze usage patterns and improve the functionality of our website.
  1. Legal Basis for Processing

We process your personal data based on the following legal grounds:

 

  • Performance of a Contract: To fulfill our contractual obligations with you, such as processing orders and providing services.
  • Legitimate Interests: For our legitimate business purposes, such as improving our services and securing our website.
  • Consent: Where you have provided your consent for marketing communications or the use of cookies.
  • Legal Compliance: To comply with legal obligations, such as tax laws and regulatory requirements.
  1. Sharing and Disclosure of Information

We may share your personal information with:

  • Service Providers: Third-party companies that assist in providing our services, including payment processors, shipping companies, and IT service providers.
  • Legal Authorities: If required by law or in response to a legal process, we may disclose your information to law enforcement or regulatory authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred as part of the transaction.
  1. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encryption, firewalls, and secure data storage systems. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

 

  1. Your Data Protection Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request correction of inaccurate or incomplete data.
  • Erasure: You can request that we delete your personal data under certain conditions.
  • Restriction: You can request that we limit the processing of your data in specific situations.
  • Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Objection: You can object to the processing of your data for marketing purposes or in situations where we process data based on our legitimate interests.

To exercise any of these rights, please contact us using the contact information below.

  1. Retention of Data

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. This may include retaining data to comply with legal obligations, resolve disputes, or enforce our agreements.

  1. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and assist in marketing efforts. Cookies are small files placed on your device that allow us to recognize your browser and capture certain information.

You can manage your cookie preferences through your browser settings, and you may choose to disable some or all cookies. However, disabling cookies may affect the functionality of our website.

  1. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by MSA. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

  1. Changes to This Privacy Policy

MSA reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of our services after the changes take effect constitutes acceptance of the updated policy.

  1. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Madhav Space Agency (MSA) 

Pachrauta, Bara Nepal 

Email: info@msa.com.np 

Phone: +9779864501441